Management reserve the right to cancel any booking.
You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone.
The rate for each room is as published on our website at the time of your booking, or, in the case of a telephone booking, as advised to you at the time of booking.
All payments are due in full at the time of booking unless otherwise advised by Hotel Regal Enclave
You must be able to show photo identification such as a passport or driver’s license or a valid credit or debit card if you are paying by cash for a walk-in booking at a Hotel Regal Enclave
Cancellations can be made free of charge up to 48 hours prior to check-in, which commences at 14:00 local time on the date of stay.
All room nights cancelled less than 48hours prior to check-in will be charged 1 night’s penalty.
Modifications can be made free of charge up to 48 hours prior to check-in, which commences at 14:00 local time on the date of stay.
ALL modifications (exc. room upgrades) are treated as a cancellation and a new booking. All clauses of the Cancellation Policy are applicable. For date changes, we cannot guarantee the same rates will be available as at the time of booking.
Room upgrades will be provided on request where possible. Cancellation Policy does not apply here. Payable amount will be the difference between rate at the time of booking and rate of the upgraded room at time of modification.
If you need a GST Invoice, please confirm the GST number for billing, at the time of check in. GST number once provided will not be changed after check in. Bloom will not be liable or indemnify any loss that you may incur, due to failure to intimate correct GST details.
If you have any questions or complaints in relation to your booking or these terms please go to our website and click on the ‘contact us’ link and we will respond to you as quickly as we can, normally within 24 hours.